Definition: Group of attitudes and procedures that a company must follow in order meet clients’ expectations as it relates to treatment, price, service and quality.
Customer Service has 3 key stages: before, during and after the purchase.
The After-Sales-Service in Recruitment includes the following activities: Queries and Claims Service, replacement of the position in case that the hired person does not meet the expectations from the company or the person leaves the company during the guarantee time, personalized assistance and updates.
The Queries and Claims treatment:
The attitude towards a claim must always be positive, favourable to client requests, demanding and conscious to do the needful, flexible, agile and decisive.
Good quality means meeting or exceeding your offer to clients.
Good Customer Service is the soul of any business. You can offer discounts and slash prices to bring in as many new customers as you want, but unless you are able to retain customers to come back to you, your business won’t be profitable for long.
Repeat customers can be considered happy customers – happy enough to pass on positive feedback about your business ethics and quality to others. who may then try the product or service you offer and also become repeat customers.
How do you go about forming such a relationship?
By remembering the one true secret of good customer service and acting accordingly; “You will be judged by what you do, not what you say.“
- Do not make promises unless you will keep them.
- Listen to your customers.
- Be helpful – even if there is no immediate profit in it.
PROVEA EXCELENTE SERVICIO AL CLIENTE QUE LO HAGA SOBRESALIR ENTRE SUS COMPETIDORES
Determine what makes what you offer special.
- Study the competition.
- Think about your competitors’ customer service and the customer service you provide. What can you offer your customers that is “better” than the competition?
- There are surely aspects of your customer service that you can promote as special or unique.
JUAN DAVID VIÑAS RESTREPO